About POS

Refers to

Members of NGOs, charitable organisations, schools, and community groups.

Motivation

Their passion for community betterment, the vision, mission and values that they represent are key motivators of the Mediator’s participation in POS projects.

Superpowers

• Mediators, like trees, connect POS and with communities. Their work involves rooting a community in a place and growing far-reaching branches to build mutually-beneficial relationships with different parties. Tap into their extensive knowledge to learn more about the values, needs and heritage of the community.
• As able communicators, the Mediator’s superpower gathers different parties on a common ground to facilitate constructive discussions. Like the sprawling shade beneath a tree canopy, a Mediator in your team will help create a comfortable place to gather.

How to collaborate with them?

• Multiple Mediators often serve a community, each with its specialities and focuses. A thorough understanding of the Mediators’ expertise and scope of work will help you identify suitable collaborators and the best collaboration approach.
• Mediators need time to sow and grow the seeds of innovation within a community. Therefore, it’s best to involve them when developing the project vision. Once the Mediator feels confident that the project’s desired outcomes align with their values, they will feel confident to communicate the project vision with the broader community they serve.
• Ensure the Mediator is involved throughout the whole Action Phase. For instance, they should be consulted when drafting the project timeline, construction and programme schedules. Transparency is the key to winning the trust of Mediators.
• Under the right conditions, Mediators are superb communicators, and they bring out the best of all Personas.

If you are the Mediator…

• You may already have expertise in POS from previous experience. However, it is still helpful to review the basic knowledge of a POS project, especially 6 Personas, to familiarise yourself with the diverse stakeholders you may encounter in a POS project.
• Design Strategies will also be helpful to you if you have further questions about a POS project. The “How Might We” questions under the 20 Design Strategies will help you determine whether there is an opportunity for a desirable POS which best fits the community you work with.