About POS

Refers to

Active participants of recreational activities at the POS, commonly known as “users”. The Regulars are more than just daily POS users; they represent various ages, backgrounds, ethnicities, gender, and also physical abilities.

Motivation

Sense of belonging, curiosity and unmet needs are key motivators of the Regular’s participation in POS projects.

Superpowers

• The Regulars have extensive user experiences across different POS types. With their teleportation superpower, they freely traverse across different POS to search for their favourite spots that match their evolving needs and expectations for POS.
• Drawing from their first-hand experience with different POS types, the Regulars can provide valuable insights into user needs and fresh perspectives on usage patterns. Unrestrained from the project implementation framework and complex bureaucratic procedures, they can often offer more tailored, innovative, and creative solutions that other Personas overlook. Approach them before they are gone! Ensure that different types of Regulars are considered and involved throughout the POS project.

How to collaborate with them?

• The Regulars are your best allies in a POS project! Engage them early in the Pre-project Phase to learn about their needs and explore opportunities for new POS projects. If in doubt, check out the Design Thinking Toolkit for suggestions on how to invite the Regular into your team!
• Gain the Regulars’ trust and support for the POS project! They can advocate for the project vision and become champions for the project within their communities!
• While different forms of public engagement may be adopted depending on the nature of respective POS projects, effective and continuous bilateral engagement would help build a sense of ownership of the POS among the Regulars, which would prevent them from leaving.
• Regularly seek feedback from the Regulars to evaluate the performance of the POS in the post occupation period. Maintain lasting relationships with the Regulars to help the POS evolve over time!

If you are the Regular…

• You can start by familiarising yourself with the definition and procedures of a POS project. The basics can help you talk about your often frequented POS like a pro.
• Design Strategies can also help you ask further questions about a POS project. The “How Might We…” questions in the 20 Strategies will help you determine whether there is an opportunity for a desirable POS you can enjoy to the fullest. is an opportunity for a desirable POS which you can enjoy at the best.