What if I could become more proactive in the POS which I visit?
From “Good” to “Desirable”
How might we identify community needs and facilitate the design and management process through community engagement?
Conduct community engagement through different ways.
Community engagement can take many forms. Examples include community workshops, public meetings, public exhibitions, event tabling, walking tours, mixers, and online engagement. You may find it helpful to use Design Thinking Tools “Focus Group” or “Problem Extraction & Priority Matrix” to facilitate discussion with relevant stakeholders.
Community engagement should include people from all walks of life. This includes but is not limited to people of different ages, genders, abilities, and ethnicities.
Generate local vision and design principles with users before conceptualising the design of a POS project. These can be used later to advocate for change, and even be adopted in future designs. You may find it helpful to use Design Thinking Tools “Stakeholder Map” & “Stakeholder Prompt Cards” to facilitate early discussion with relevant stakeholders.
Co-create design solutions in the Action Phase.
Conduct co-creation exercises before and during design development to leverage the knowledge and the creative power of users. Involving users in the design process can create a greater sense of belonging. You may find it helpful to use Design Thinking Tools “What If Card” or “Visualisation by Collage” to facilitate co-creation with relevant stakeholders.
Foster ongoing change.
Regular co-creation exercises with the public could inject new ideas into the POS to help it evolve over time. Doing so also creates a sense of ownership.
Guidelines for hosting co-creation exercises could be made available online so that the wider public can also participate.
How might we enhance community-building through better communication channels?
Foster continuous engagement and two-way communication.
Online interactive platforms, such as social media, are not only useful for disseminating timely information to users but they can also collect and address feedback from users and facilitate relationship-building between different POS Personas, such as the Regular and the Sage.